Your account Scoreboard will maintain a history of all your exam scores. Refund requests must be emailed along with your full name, the email address associated with your account, and a copy of your state-issued failure statement. Your exam summary page must reveal that you successfully completed a minimum of ten Broker Practice Exams with a passing score of at least 80% on each of the ten exams, and the last Broker Practice Exam on your Scoreboard must have been taken within thirty days of your exam date. The state-issued failure statement must reflect the same name and address information of the individual that registered with this website. All refunds will be issued within thirty days of the receipt of your request, as long as the required information is provided.