Refund requests must be emailed along with your full name, the email address associated with your account, and a copy of your state-issued failure statement. Your Exam Scoreboard must reveal that you completed ten (10) Broker Practice Exams, (which consist of 100 questions each), with a passing score of at least 80% on each of the ten exams. The state-issued failure statement must reflect the same name and address information of the individual that registered with our website. All refunds will be issued within 30 days of the receipt of your request, so long as the criteria provided above is fully met. For additional information or questions, please don't hesitate to contact us.